How Siemens Transformed Terminology Management to Create Customer-Oriented Manuals

The company

Siemens AG (Berlin and Munich) is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability, and internationality for 170 years. The company is active around the globe, focusing on the areas of electrification, automation, and digitalization.

The problem: maintaining a consistent writing style

Technical writers in Siemens’ Power Generation Services division need to make sure that their documentation meets high quality requirements, enabling the customer to install Siemens turbosets. The biggest difficulty has been achieving consistency in terms of terminology and style in the extensive manuals, often comprising thousands of pages. To meet this challenge, Siemens was searching for a linguistic tool that could help establish a terminology and introduce a controlled company language.

The solution: AI-based analysis with Acrolinx

Siemens implemented the Acrolinx content creation platform because of its AI-based analysis, easy-to-follow guidance, and integrations for multiple authoring environments. Today, Acrolinx helps technical writers create customer-oriented content and, thus, paves the way for a successful digitalization process. Acrolinx Scores and Analytics show that content quality and consistency have improved measurably since writers started optimizing their content with Acrolinx.

We need a tool that is capable of prestructuring content. Our long-term goal is to use AI to turn the big data that we receive from the company into intelligible information. There aren’t many tools out there that have the potential to do this. That’s why the decision for Acrolinx was easy.

– Michael Straeter, Project Lead Technical Communication, Power Generation Services, Siemens