How Poor Knowledge Transfer Leads to Decreased Productivity

Did you know that the average large US business loses $47 million in productivity each year as a direct result of inefficient knowledge sharing? Which is why sin number three in our “7 Deadly Content Sins” eBook series is all about the role of content in effective knowledge transfer.

What is knowledge transfer?

Knowledge transfer is the process of sharing information, skills, or expertise from one person, team, or organization to another to ensure continuity and efficiency. It helps businesses retain critical knowledge, improve collaboration, and reduce the risks associated with employee turnover or organizational changes.

What is knowledge sharing in business?

While knowledge transfer is often a structured process focused on passing knowledge from one entity to another, such as during employee onboarding or succession planning, knowledge sharing is a continuous, interactive practice that happens in everyday work.

How does effective knowledge sharing lead to a better CX?

Effective knowledge sharing helps employees find the right information quickly, so they can assist customers faster. When teams share insights and solutions, customers get more consistent and helpful support. It also keeps brand messaging clear and professional across all channels. Knowledge management helps businesses improve products, services, and customer interactions over time. Well-informed employees create smoother experiences, build trust, and keep customers happy.

In this eBook, discover how to:

• Deliver a competitive customer experience with better knowledge sharing.
• Standardize your editorial review process to keep knowledge creation clear, consistent, and aligned with your brand.
• Pair Acrolinx with your knowledge transfer plan.

Reliable knowledge sharing starts with better quality content. Download our guide today!