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In my conversations with other CEOs and business leaders across industries, one of their primary concerns I hear about is risky AI-generated content. They ask, “In a world where countless AI agents and subject matter experts generate content, how can we ensure it remains compliant, on-brand, and free from potential legal and reputational risks?” The answer is simple: Businesses need to think about content very differently.

Matt Blumberg, the CEO of Acrolinx, goes in-depth into why ChatGPT Gov reinforces the need for AI guardrails in highly regulated industries.

Techstrong.tv sat down with Matt Blumberg, CEO of Acrolinx, to discuss the rise of enterprise guardrails as businesses seek a more robust approach to content governance.

Now, as we near the two-year mark of these regulatory requirements, it’s pretty clear that many firms still aren’t hitting the mark. With three out of four Consumer Duty outcomes tied directly to clear, effective communication, and the ability to prove it, financial firms need to step up their content game. That means prioritizing content compliance to create a better, more transparent experience for customers. So, what does that actually look like?

Since the first iterations of regulation around artificial intelligence (AI) emerged, the regulatory landscape has been a moving target. Yet it continues to lag significantly behind the rapid pace at which the technology is evolving. As a result, many enterprise leaders feel poorly equipped to handle the risks that AI poses to their business on their own – concerns that inevitably stream down to consumers.

In the AI Age, vendors want openness – but in some cases, only from others: they expect training data to be laid open for them to exploit at zero cost, and for no credit, even if the data’s originators don’t want their content used in that way. So, what is vendors’ key incentive and driver? “Innovation”. Or rather, more revenue, growth, profit, and paydirt for their impatient venture capitalists.

Big Tech may be able to breathe easier over European Union (EU) regulation. The latest draft of provisions for the generally-strict EU AI Act published Tuesday contains softer language, indicating less-than-debilitating penalties for large U.S. tech companies. At the same time, Apple Inc. and Meta Platforms Inc. are likely to face modest fines, if any, for allegedly violating the Digital Markets Act (DMA) aimed at reeling in their power.

A common theme as new, game-changing technologies emerge is a return to foundational paradigms that have shaped knowledge management. In the space of AI Agents, content management plays a key role in its success. Without quality, well-governed content, AI agents can produce inconsistent, inaccurate, or even non-compliant outputs, ultimately damaging customer trust and business reputation. Experts from Acrolinx joined KMWorld to discuss how to best prepare your content repositories for the benefits—and risks—of AI agents.